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The Help Desk can troubleshoot issues with your connection, make recommendations for hardware and assist with any issues that you may experience with your computer. You must be connected to Endicott's network to submit a help desk ticket.

Submit a Support Request

Need in-person support? Visit the Help Desk in the lower level of College Hall, Monday through Friday from 9 a.m.-5 p.m. or call us: 978-232-2072.

Student Support

Looking for additional technology resources? Get started with this list. If you have questions, don't hesitate to contact our office.

Common Issues

If your computer says you are in isolation mode...

This means that the registration system can not identify the anti-virus on your computer. There is nothing to worry about. Stop by the Student Help Desk (located in the basement of College Hall), and we can help with the issue.

If you think you have a virus...

Don’t panic. Run the antivirus software that you have on your computer.

If that doesn’t work or you don’t have an antivirus, head to College Hall and ask for the IT Department. Once you login to the student network here at Endicott, it will ask you to register with your Endicott email and download a program named Bradford. This is how we register your machine to you while here at Endicott.