FreshService is Endicott’s technological support portal—start here for all questions and to view our FAQs. If you don’t see the answer you need, use FreshService to submit a service request.
Students and staff use MyEndicott to access Canvas, library databases, Gull Card information, Registrar’s Office information, and more.
Canvas & YuJa
Canvas is Endicott’s Learning Management System (LMS) and YuJa is a cloud-based media storage and distribution server, allowing faculty to embed videos and distribute other media files to their students in an efficient and secure manner. These online tools allow faculty, students and staff to collaborate and communicate in a variety of ways for courses and other approved campus departments and groups. Additionally, online forums where faculty, staff and students can post topics and responses for discussion can take place 24/7. Chat rooms, web conferencing, online quizzes, tests and other coursework and assignments, as well as announcements and online grading are also part of the Canvas LMS.
Endicott College uses Gmail for student, faculty, and staff email. To log onto Gmail select the Gmail link. You will need to use your full Endicott email address and the password that you have set up through the Endicott website. If you need to reset your password, select Reset Password.
Workshops & Training
Academic Technology workshops for faculty, students and staff are offered throughout the academic year on a variety of learning technologies, including classroom and digital media technologies, Canvas, YuJa, iPads/mobile devices, and web conferencing/virtual classroom technology. Schedules are posted each semester. Check the workshop schedule for details.
Audio & Visual Services–Classroom Tech & AV Requests
Endicott’s Audio Visual Services team is dedicated to supporting presentations on campus, while continually researching and implementing new technology across all departments to ensure that upcoming events receive the most appropriate support possible. We ask that all in-person events are entered in the College’s Event Management System (EMS), and a technology consultation is requested through the FreshService technology portal and scheduled to take place at least 10 business days before the event. Students and adjunct faculty are required to work directly with a full-time staff or faculty member to register a request during traditional office hours which are Monday through Thursday from 8 a.m.–6 p.m. and Friday from 8 a.m.–5 p.m. For more information or questions about the process, contact the AV Services team at 978-232-2152 or firstname.lastname@example.org.
Academic Technology supports learning technology and tools in use by Endicott faculty, staff, and students. AT oversees computer labs, classroom and public space computers, Canvas, YuJa, Zoom and other web conferencing systems, as well as iPad training and support. They also provide workshops, consultations and support on a variety of instructional technologies including academic software, web tools, digital media, remote teaching and online course design. Visit their website for more information.
Event Management System (EMS)
Use EMS to reserve event room or classroom space on campus. You must access EMS from the campus network or VPN connection. More information on hosting both Internal and Sponsored Events is available on the employee intranet.
Endicott College has two main calendars for displaying all important events to students, faculty, staff, and our public constituents: 1) Events Calendar and 2) Center for the Arts Calendar. The main Events Calendar contains all events for the College including the Center for the Arts, Alumni, Athletics, Student Affairs, Academic events, professional development for faculty and staff, club and organization meetings, and more. The Center for The Arts calendar focuses on the visual and performing arts and exhibits only. All Endicott College event organizers are reminded to strive for the largest possible audience by publicizing their activities on the Endicott Events Calendar. All faculty, staff, and administrators of the Endicott community can sign up for an account to submit events to the calendar. All events must receive prior approval by your unit’s director or vice-president, and rooms must be reserved using the EMS system before entering events.
The Events Calendar is solely used for events organized, hosted, sponsored, or co-sponsored by Endicott departments and schools and officially recognized student organizations. Events may be open to the general public or may be listed as private events for Endicott faculty, staff, students, and/or alumni. They may also be hosted on-campus or off-campus. Endicott will not accept event submissions from individuals or organizations from outside of the College, with the exception of conferences or other events that are held at Endicott facilities. Personal events or solicitations are not allowed and will be rejected. Endicott College reserves the right to approve, reject, or make special considerations for any event submitted.
Laptops, smartphones, and tablets should connect to the Wi-Fi network called "EndicottWIFI" for the best wireless internet experience using your Endicott email address and password.
Click here for detailed instructions on how to connect to the Endicott wireless internet on campus.
Your Gull Card is your official College ID. Faculty and staff may load money onto their Gull Card for use at on-campus dining locations and printing services. Your Gull Card will also be necessary to access many buildings.
Faculty and staff are reminded that they must abide by the Information Technology Acceptable Use Policy.