Visitation and Guests
Facilities and Damage Billing
Residence Life and Physical Plant have a close working relationship to ensure facilities concerns within residence halls are responded to in a timely manner. For assistance, students should email their Area or Residence Director as soon as possible to report any maintenance needs. Residence Life staff will confirm a work order with the Physical Plant division within 1 business day, with repairs typically taking 2-3 business days to complete. For after-hours facilities emergencies, including but not limited to water leaks and power outages, students should call Public Safety at 978-232-2222 to get immediate attention from Residence Life and Physical Plant staff on call.
In partnership with students living on campus, Residence Life and Physical Plant document and repair any damage that occurs in the residence halls. Room Condition Reports (RCRs) are reviewed with each student upon move-in to note the condition of every room at the beginning of occupancy. Upon the discovery of any damage, students should inform their Area or Residence Director. Any damage to residential facilities is subject to billing, pending the nature of the damage and information about responsible parties. Students are responsible for any damage that occurs in their room, suite, house/apartment unless (a) specific responsible party/ies are identified. In instances of common area damage, if ownership of the damage is not claimed or identified by the college, all residents of that building will split the damage charge.
Lock Out Procedures and Lost Keys
It is the responsibility of residential students to carry their keys and Gull Cards with them at all times. If by chance a student is locked out of their room, the student is encouraged to try to find their roommate(s) first. If that fails, the student should try to find a staff member within the building. If there is neither a roommate nor a staff member around, students should contact the Residence Life Office during normal business hours (Monday-Friday 9am-5pm). After hours students can call Public Safety to have the Residence Life on-call staff person respond. Lockouts are documented as part of a three-strike policy, where every time after three lockouts within the school year, the student will be charged a fee of $25/per lockout. Lost keys will result in a charge for both the creation of new keys, as well as a lock change for applicable room/suite/house doors.
Registered Social Events
Openings and ClosingsResidence Hall opening and closing times coincide with the published academic calendar. It is important that students adhere to the opening and closing times posted by Residence Life and the College. No student is allowed to arrive prior to their designated hall opening date or time, nor are they allowed to stay past a designated hall closing time. Opening and closing times include September move-in, Thanksgiving break, Winter break, Spring break,and May End-of-Year move-out. Early arrival and late-stay approvals are rare and are assessed on a case by case basis. Any approved early arrival or late-stay requests will be accompanied by a financial charge. Please see the Student Handbook for details of the Early Arrival policy.
Health and Safety Room ChecksRoom inspections are completed by Residence Life staff four times a year (twice a semester) to ensure there are not fire, health and safety violations present. Health and Safety Checks are completed by professional staff members during the first month of each semester, as well as during Thanksgiving and Spring break closing procedures. In order to keep our residence halls free from anything that may cause harm to the building or others - please see our prohibited items list in the Student Handbook, as well as our “what to bring” suggested items.
Explore some of the key policies and expectations that support community living, including quiet hours, guest policies, and registered events requests.
Office of Residence Life