Allison Muise
Courses
BUS110-Business Computers
Resume/C.V.
EDUCATION
Lesley University Cambridge, MA
Ph. D., Adult Learning and Development, ABD 2016
Endicott College Beverly, MA
MBA, Management Concentration 3.8 GPA May 2011
BS, Hospitality and Tourism Administration, Event Management Concentration 3.5 GPA May 2010
INTERNATIONAL EDUCATION EXPERIENCE
Conversa Spanish Language School Costa Rica January 2010
Leeds Metropolitan University Leeds England Spring 2009
College for International Studies Madrid Spain January 2009
HIGHER EDUCATION EXPERIENCE
Endicott College Beverly, MA Academic Resources September 2012 “ Present
- Assistant Dean of Academic Resources and Director of the Advising Services & Tutoring Centers
- Support the Academic Resources department, primarily the Disability Services Office and Student Support Center
- Case manager for at risk students and facilitate communication between key constituents around the campus
- And all responsibilities associated with supervising and managing the Tutoring Center (see below)
- Associate Director, Tutoring and Advising Services Centers (Jan. 2013-Jan. 2016)
- Supervise peer and professional tutoring staff in areas of recruitment, interviews, staff evaluations, training, mentoring, marketing, statistics and managing respective budgets
- Design and deliver tutor training using the College Reading and Learning Association guidelines
- Coordinate payroll and address discrepancies where applicable
- Advise students throughout their educational career at Endicott
- Orientation Committee Co-Chair (Current)
- Plan and implement orientation programs for all incoming students(Summer, Fall and Winter)
- Facilitate weekly committee meetings to organize the details of all three orientations
- Coordinate with the Endicott community to ensure the orientations run smoothly, such as A/V Dean™s Council, President™s Council, dining, physical plant and conferencing
- Generate schedules, edit documents and communicate with the campus as necessary
- Student Support Center (Current)
- Provide one-on-one services to students in a variety of majors to work on time management, test taking and organizational skills
- Coordinate with faculty across disciplines
- Advise students on class selection, self-advocacy and refer students to other campus resources as appropriate
- Transfer Student Mentor Program (Current)
- Supervise 8-10 mentors each semester as they assist in the transfer student experience and transition
- Train the Transfer Student Mentors on mentoring, campus resources and the transfer experience
- Plan events throughout the semester for transfer students to meet other on campus and find their sense of place within the Endicott community
- ·EC 101: Endicott Transitions
- Teach a required course for first year students in accordance with given syllabus
- Mentor students through their first semester of college by providing them with resources to succeed
- Introduce first year students to the Endicott community, Endicott expectations and Endicott resources
- Exam Proctor
- Coordinated for students who are allowed extended time testing under the ADA policy
- Scheduled students to take exams in a distraction free environment convenient to their class schedules
- Communicated with professors and students to ensure all materials were in order for the exams and all persons had been correctly notified
- Tutoring Services
- Supervised and mentored the undergraduate peer tutors
- Researched alternative scheduling software and online tutoring options
- As a professional tutor, provided content and study skills support for courses across the School of Hospitality curriculum
- Communicated with faculty members in supported courses
Endicott College Beverly, MA Assistant Resident Director August 2010 “ June 2011
- Managed relationships and resolved conflict between students, parents, and staff
- Performed roommate mediations to maintain peace in resident rooms
- Discussed with parents both on the phone and in person student issues
- Acted as a liaison between faculty and staff regarding quality educational programs for the first year experience
- Advisor for Reynolds Student Hall Council
- Prepared the Officers to become leaders within the residence hall and coached the President on creating agendas and running hall meetings
- Helped Council Officers with marketing tactics to include the residence hall as a whole in programming
- Supported the student board and facilitated hall programs including the Reynolds Brunch in which women from previous graduating classes were asked to speak about the importance of education for women
- Planned and facilitated large scale social and educational programs
- Included the entire freshman class in a finals study session in which I used my Center for Teaching and Learning connections to bring peer tutors into Reynolds Hall for an educational program
- Included the entire freshman class in a social event focused around a Halloween celebration
- Helped other Residence Life staff members with programming needs
- Mentored the Resident Assistant staff
- Supported RAs in developing programming for the residence hall and monthly bulletin board ideas
- Provided the RAs with the mental and physical tools needed to perform their duties while still being a part of the Endicott community through academics, sports and clubs
Endicott College Beverly, MA Center for Teaching and Learning August 2010 “ June 2011
- Advising Services Center
- Served as Advising Services Consultant to work with students in all majors
- Instructed students in use of online campus resources such as COAST and the Registrar™s website
- Familiarized students with major requirements and options for minors and concentrations
- Explained different core curriculum and elective options
- Tutoring Services
- Served as a liaison between the Center for Teaching and Learning and the School of Hospitality Management
- Tutored graduate level business courses to students enrolled in the MBA program
- Mentored certified undergraduate Peer Tutors and assisted with scheduling appointments and logged visits using TutorTrac software
- Collected and organized study session materials for a variety of majors
- Administrative Support
- Supported the Dean of Academic Resources by undertaking confidential projects and the honors program
- Student Support Program
- Tutored two Hospitality students needing help in all five classes and organizational skills
- Undergraduate peer tutor and peer tutor liaison
- Tutored students one-on-one and in small groups in Hospitality courses
- Led exam review session for 40-60 students at a time
- Obtained Level II certification, completing over 20 hours of training and 50 hours of direct student contact
EVENT MANAGEMENT EXPERIENCE
Marriott International Medford, MA Administrative Assistant November 2011-August 2012
- Took ownership of projects
- Created data sheets to track client accounts and their current status with the Marriott organization
- Kept a detailed Customer Relationship Database as well as statistics on client accounts and their preferences
- Maintained the Marriott shared drive, updating existing materials, creating new materials and eliminated unnecessary materials
- Arranged travel plans for Business Development Director
- Arranged transportation via planes, trains and rental cars and booked hotel rooms, set up lunch meetings and reserved meeting space
- Arranged travel guides and transportation for team meetings in various cities throughout the New England area
- Sourced meeting and group needs to global Marriotts
- Entered client information into SFAWeb to ensure their needs were met
- Followed through with clients and Marriott Hotels until client needs were successfully met
Cruiseport Gloucester, MA Functions Manager Summer 2010
- Performed sales tours for potential clients
- Guided clients through the event process for both social and corporate events
- Performed initial meetings with clients, covering topics such as linens, menus and décor
- Arranged all event materials pre and post event for successful set up and breakdown
- Arranged materials according to strict guidelines set by clients
- Bundled materials at end of event for easy event exit
- Scheduled outside entities for event preparation, such as entertainment, floral décor and catering
- Provided a high level of customer service on the phone and in personal meetings
- Answered all incoming calls, provided details on the facility and arranged sales tours
- Handled all customer complaints in a professional manner
Peabody Essex Museum Salem, MA Functions Intern Fall 2009
- Participated in a fulltime internship under the internal and external event coordinators
- Facilitated events including weddings, exhibition openings and the 32nd Annual Antique Show
- Attended Development and Marketing departmental meetings with each of my supervisors
- Worked directly with the famous Iris Apfel to coordinate her exhibition opening
- Organized a souk style gala for East India Marine Donors complete with henna tattoos and tea leaf readings
- Assisted a fashion show and discussion with Isaac Mizrahi in the main function hall for the general public
- Designed an organizational system to classify event photography
- Arranged photographs by function hall, color theme and chairs type
- Increased sales resulted as the clients could see what their future event would look like
CERTIFICATIONS
CRLA Level I and II certified: To obtain my Level II certification I coordinated with the Hospitality Financial Accounting Professor to gauge the needs of her accounting students and then performed a large scale midterm review session for all accounting students using questions provided by the professor and a power point presentation I created. Students were given an extra credit incentive to attend the session.
Red Cross CPR certified: Participated in a Field Management project through my MBA program in which we created awareness around the Red Cross and First Aid services they provide to the North Shore area. We were certified ourselves.
Note Taker: Completed the online certification program to become a Note Taker during my undergraduate studies
PROFESSIONAL AFFILIATIONS AND HONORS
Eta Sigma Delta Honor Society, Mortar Board National Honor Society, Endicott Scholars Program, Judith Bliss Hospitality Scholarship, College Reading and Learning Association (CRLA), National Academic Advising Association (NACADA), Association on Higher Education and Disability (AHEAD), Learning Assistance Association of New England (LAANE)
COMPUTER SKILLS
TutorTrac, COAST, Gullnet, Microsoft Office Suite, Adobe Photo Shop, SFAWeb Data Management, MARSHA
ADDITIONAL
Class Correspondent for undergraduate Class of 2010, Class Representative for MBA Cohort, Fair Spanish Language, Campus Activities Board, Peer Leader, Orientation Leader, and
Campus Involvement
Co-Chair of Orientation Committee
Memeber of the Awards Committee
Accomplishments
Accepted to Lesley University's PhD program in Adult Learning and Development
Received the CRLA research scholarship
Biographical Profile
I graduated from Endicott College with my MBA in May of 2011. I also received by Bachelor™s Degree in Hospitality and Tourism Administration with a concentration in Event Management from Endicott in May 2010. As both an undergraduate and graduate student I worked in Academic Resources through various positions. I started as a certified peer tutor the second semester of my freshman year. During my graduate year I professionally tutored, worked for the Student Support Center, and was an Advising Services Consultant. I was also an Assistant Resident Director, living in Reynolds hall with 117 freshmen girls. It was a truly rewarding position and instilled in me a passion for higher education.
Currently I work for Academic Resources as the Assistant Dean of Academic Resources and Director of the Advising Services and Tutoring Centers. As part of this role, I am also the coordinator for the Transfer Student Mentor Program, co-chair of the Orientation Committee, and a Learning Consultant for the Student Support Center. I also advise for up to 20 students. However, I primarily case manage for the department, working in conjunction with the Disability Services Office and Student Support to holistically engage students registered with both centers. I also supervise and manage the content tutoring services for the institution. Tutoring is made up of both peer and professional tutors who all provide a free service to Endicott students. We offer tutoring in over 200 courses and work closely with students and faculty to make sure all needs are met.
Works-in-Progress
PhD in Adult Learning and Development at Lesley University