Our technology support team can troubleshoot issues with your internet connection, make recommendations for hardware, and assist with any issues that you may experience with your computer. For assistance, please submit a support request through the FreshService portal and we’ll schedule your dedicated time to connect remotely with a technician. If there is a problem with hardware that requires physical troubleshooting and repair, our staff will respond to support requests to schedule a time for a safe drop-off and pick-up of the equipment.
You must be connected to Endicott's network to submit a FreshService request.
For immediate support, you can also call us at 978-232-2072, or visit our FAQs.
Looking for additional technology resources? Get started with this list. If you have questions, don't hesitate to contact our office.
If your computer says you are in isolation mode...
This means that the registration system can not identify the anti-virus on your computer. There is nothing to worry about. Stop by the Student Help Desk (located in the basement of College Hall), and we can help with the issue.
If you think you have a virus...
Don’t panic. Run the antivirus software that you have on your computer.
If that doesn’t work or you don’t have an antivirus, head to College Hall and ask for the IT Department. Once you login to the student network here at Endicott, it will ask you to register with your Endicott email and download a program named Bradford. This is how we register your machine to you while here at Endicott.